FAQ

Frequently Asked Questions (FAQs)

Welcome to ThePerfectEyebrows.com. We’re happy to have you here. We are committed to making your shopping experience an enjoyable one, from the moment you visit our website through to the enjoyment of your purchases in your home. If you didn’t find an answer to your question here, please don’t hesitate to contact us or submit your question/s using our simple contact form.

Postage & Delivery

How long will it take before I receive my order?

Delivery normally occurs within 15-45 business days from dispatch depending on your delivery address and the location of the Warehouse We ship from. We despatch all orders on within 5 business days and where possible on the next day. We will always aim to provide a specific date range of the expected delivery window. Delivery times may also vary depending on the products you’ve ordered.

I bought multiple items, will they be shipped together?

Wherever possible we’ll ship your items together. However, if the items are shipped from different warehouses you can expect different delivery times.

How much do shipping and delivery cost?

To make it easy for our customers, we are currently offering FREE shipping on all orders.

Do you deliver internationally?

Yes

Returns

I want to return an item – how do I do that?

We’re here to help, so if you change your mind or your order is not quite right for some reason, it can come back to us anytime within 14 days of the item delivery. Easy return is guaranteed! Once we receive your returned item, we’ll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.

My item is damaged, what do I do?

We’re so sorry to hear that, it is as disappointing for us too! Please let us know in 48 hours if something in your order is damaged or faulty. If we could trouble you to send a photograph of the damage to info@digital-depot.shop along with your name, your order number and whether you’d prefer a refund or store credit, it will help us process your refund or store credit as soon as possible after receiving the damaged / faulty item/s.

Signing in difficulties

 I am having trouble signing in

Make sure you use the email address you supplied when you first registered with us. Make sure you type in your password correctly. If you’re still having trouble, try clearing your temporary internet files (“cookies”) and trying again. If you’re still not able to sign in, try using “Forgot your password?” and fill in your email to request a new password. To verify your e-mail address, an email will be sent to your address containing a link which will take you to Password Change page.

Payments

What payment methods do you accept?

Are my credit card details saved for next time?

No. We have no access to your bank details and we do not store your credit card details.

Safety and Security

How do I know my transactions are secure?

We understand that trust, safety and security are at the heart of a good online shopping experience. That’s why when you purchase from Digital Depot Shop the details of your transaction are passed through a secure server that uses the strongest level of encryption we can offer (up to 256-bit SSL).

What is an SSL Certificate?

An SSL certificate is a certificate issued by a trusted third party. It verifies that a secure webpage (such as a checkout page) is properly encrypted, ensuring that all information passed between a user and the internet browser is private.

Contacting us

How do I get in touch?

You’re always welcomed to get in touch. Contact us using our website contact form or using our e-mail: info@theperfecteyebrows.com

Other ways to stay in touch

Leave a product review on our website, or like us on Facebook.

Unsubscribe, Too many emails?

We understand email overload too, that’s why we ensure it’s entirely up to you. With every email, we send you will find the option to unsubscribe. If for some reason you’d like to unsubscribe and you’re not able to log in or don’t wish to update your own settings we’ll do it for you – simply send us an email info@digital-depot.shop confirming your name and the email address you wish to unsubscribe.

Do you have a question for us?